What our Customers say...

Fire Damage Testimonials

John did a wonderful job at my house!!! He is Awesome

— K. Testerman in Newark, DE

We had a fire in the kitchen. It was awful. I was hysterical. John Pavlosky was there and calmed me down. He got rid of all of the soot with professional cleaner. His office staff is friendly and courteous. I would always recommend John first.

— G. Reich in Newark, DE

This is the company you can trust when you have an emergency. If you need a top notch service be sure to contact this SERVPRO.
John and his team are 2nd to none.

— J. Scott in Bear, DE

5 Star Service

— Michele D. in New Castle, DE

Amazed with the Level of Professionalism

" A family member had a fire in her house and they handled the fire restoration services. I was very happy with how well everything was done and amazed with the level of professionalism"

— C. Bayne in Hockessin, DE

It Was Like Magic!

“I am thankful for the speedy response by the SERVPRO team after I called for help to clean up from smoke damage.
Please take a lesson from my experience and always remember to blow out candles before going to bed, or leaving your home. Never leave candles burning. I left a candle burning that was sitting on top of a wood burning stove after going to bed. The flame caused the decorative votive to catch fire and cause an unbelievable amount of thick, dark, smoke to pour throughout my entire house. The smoke detectors alarmed and woke us up to find our walls, carpets, drapes, and ceilings to be completely covered in smoke. We did not have as much damage as there could have been.

The frightening experience was much less stressful to handle than I ever would have imagined. SERVPRO arrived and began cleaning the walls, ceilings, and carpets. I did not think the black smoke would ever disappear. SERVPRO’s team explained the different types of cleaners and sponges being used on different types of paint on our walls. It was like magic. After just a few hours of clean up, our house was nearly back to the way it was”

— Virginia C. in Newark, DE

Kitchen Oven Fire: Wilmington, DE

The ladies you sent were wonderful as people and great workers. They are a true asset to the company. Please give them recognition for their services.

— Jeannie in Wilmington, DE

We just bought a brand-new home AND all brand-new furniture. Due to a defective appliance that caught fire I thought we lost everything....until my insurance adjuster showed up told me to call SERVPRO. Now, my home and everything in it, looks like new again.

— Jose in Bear, DE

SMOKE DAMAGE CLEANUP IN NEWARK DE... Thank you so much. I cannot say enough wonderful things about your SERVPRO employees. They were so kind to my dog, myself and my kids. We wanted them to stay forever!! They made everything so easy on us during the fireplace smoke damage clean up . I truly cannot thank them enough. You have really awesome people working for SERVPRO! I will recommend you to everyone!! Thank you all and Happy Holidays!!

— Shannon in Newark, DE

John, the SERVPRO cleaning team you sent out made my house look beautiful again. Thank you so much for listening to me and considering my specific needs during the fire clean-up process. I would highly recommend you to everyone!

— Margaret in Newark, DE

After a candle caught our house on fire SERVPRO helped us clean it up. Your SERVPRO Staff did a nice job and was respectful and kind. Excellent service!

— Casey in Dover, DE

After a pretty bad grease fire from our kitchen stove we called SERVPRO to do the clean up. Celeste, Sherry, Terry and Chris - thank you. The team of workers you sent to do the job were very professional and did the best that they could do. They did an excellent job.

— Bryan in Bear, DE

Our kitchen was a mess after the fire. John came out and looked at it and assured me everything would be OK. I just can't say enough happy things about John and his fire cleanup crew. Thanks SERVPRO, for making my fire damage like it never even happened.

— Nancy in New Castle, DE

Sherry and the other girls did such a nice job. They were so careful and so attentive. Thank you for your wonderful work.

— Monica in Bear, DE

My agent called SERVPRO for us after a fire damage cleanup in my garage. At first I thought I only had a fire odor throughout my house but my agent asked them to check the interior of our home for soot too. Even though there was only a few rooms affected I'm glad they checked. Great job fire clean up crew!

— Rose in Wilmington, DE

I had an electrical fire that started in the attic. What a mess it made of my entire home. SERVPRO came in and helped my fire and smoke damaged home look better than ever!

— Cheryl in Wilmington, DE

We had a brand new faulty appliance catch fire. We had no idea who to call to clean it up. My agent told me we should call SERVPRO to do the cleaning & deodorization and gave us your phone number. We're thankful he did. Your entire team was kind, polite, courteous and detailed in their cleaning. My house looks and smells great again.

— Neal in Wilmington , DE

EMERGENCY FIRE DAMAGE CLEAN UP IN RADNOR PA.... The leader of the team was very knowledgeable and professional.

— George in Radnor, PA

I had an electrical fire that started in the attic. What a mess it made of my entire home. SERVPRO came in and helped my fire and smoke damaged home look better than ever!

— Cheryl in Upper Darby, PA

SERVPRO detail cleaned everything that needed cleaning while they ran deodorization machines to get rid of the odor everywhere. My wife and I were quite pleased with how well everything turned out when they were done. They delivered exceptional quality service and did so with a smile.

— Joe in Wayne, PA

My unfortunate neighbors home caught fire. Shortly after that, I realized I had smoke and soot throughout my home too. I called SERVPRO to come in and give me an estimate on the cleaning. When John came out to give the estimate he did such a nice job on the evaluation and did so well explaining how they do the soot clean-up I hired them on the spot!

— Julia in Villanova, PA

Very nice work team SERVPRO during an extremely stressful event.

— Betsy in Upper Darby, PA

WOW, what courteous, prompt & professional service. Thanks for taking so much pride in your work.

— Roberto in Radnor, PA

We had a heater malfunction, also known as a puff back, about three weeks ago. My insurance company required 3 estimates for the clean-up. Rich from SERVPRO was the last of the 3 out to access and estimate. He asked questions, pointed things out, and explained things the other 2 companies never even mentioned. Our obvious choice was SERVPRO. Our insurance adjuster chuckled when we told him we were using you - he said he gets that comment all the time!

— Dennis in Elkton, MD

My house is cleaner now than before the smoke and soot damage. Crew cleaning was awesome. Office staff was great too.

— Donna in West Chester, PA

Having a fire isn't an easy process but you guys really did help put the all pieces back together.

— Joel in Yeadon, PA