9 Frequently Asked Questions About Water Damage

1/21/2020 (Permalink)

SERVPRO of Bear/New Castle' experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

How much does water damage restoration cost? 

SERVPRO of Bear/New Castle provides an initial consultation/estimate. We base our quote on this consultation. This professional estimate is determined by the size of the affected area, equipment required, building materials that may need to be removed, and how much containment we may need to set up. 

What is the drying process for water damage?

The drying process begins with the crew and homeowner first establishing the source of the water or leak and stopping it. The crew also checks for any electrical safety concerns. Our technicians can extract any standing water from the affected area and use moisture-detection and measuring equipment as well as psychrometrics to determine the moisture in the walls and the air. Then, we establish a drying plan to determine the best means of restoration. We deploy a variety of drying systems and equipment, including air movers and commercial grade dehumidifiers, to thoroughly dry the materials and environment. The entire drying process typically takes 3-5 days to complete. 

May I stay in my home during the drying process?

The answer is “yes” if your home is safe. Much depends on the severity of the damage. If your residence is deemed unsafe, we can ask your insurance company to provide you with a temporary relocation. You may also wish to stay away from your home—at least during sleeping hours—if you feel the drying equipment is too noisy, as it must run continuously for several days during the dry-down period.

How soon can mold growth show up after water damage?

It varies depending upon the conditions, but in most cases, mold growth can be present within 72 hours of a water damage event. Quick response time is key to preventing the spread of mold and secondary water damage.

Does all water damage cause mold?

Every water damage event presents an opportunity for mold or other microbial growth. The type of water (clean, gray, or black), severity, ambient temperature, and duration that moisture has been present all directly impact the amount and types of microbial growth species.

What product sanitizes the affected areas after a water loss?

We use SERVPRO's proprietary decontamination products on affected areas to reduce the likelihood of mold growth. The primary decontaminant product is SERVPRO Oxide, an EPA-registered, chlorine dioxide-based disinfectant and stabilizer. This product requires no personal protective equipment during application, is safe for use on all surfaces, and is safe for humans and pets.

Can you communicate directly with my insurance company?

SERVPRO of Bear/New Castle is happy to help you; we’ll simply need your claim number and the name of your insurance company. We can then directly deal with your insurer, releasing you from undue worry. You are responsible for the deductible and a deposit if no coverage is available. 

How fast can the SERVPRO of Bear/New Castle crew get to my home?

Our average time is within 2 hours after receiving the phone call. We can arrive on site to do emergency services and start the mitigation process right away. We just need a signed Service Authorization Form. SERVPRO of Bear/New Castle’s goal is to ensure your family’s health and safety. Contact us today at (302) 392-6000.

Why Choose SERVPRO of Bear / New Castle?

For over 20 years, SERVPRO of Bear/New Castle has specialized in water damage repair and restoration. Our highly trained professionals use state-of-the-art equipment and document every step of the drying process, ensuring the job is done correctly.